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The right to privacy is important to PowerOptimal (Pty) Limited (“PowerOptimal”, “us” or “we“) and we are committed to processing your personal information in compliance with applicable data protection laws, like the Protection of Personal Information Act 4 of 2013 (“POPI“). PowerOptimal is the supplier of the Elon 100 and the Elon Smart Water Solution and owns the websites located at https://poweroptimal.com/, https://elonsmartwater.com/, https://moolmaninstitute.com/p/elon-course and https://moolmaninstitute.com/p/elon-100-installation. The Elon Smart Water Solution includes hardware devices, a mobile app, as well as a cloud services platform. This privacy policy applies to all users of our websites and the app and cloud services platform (“digital platforms“), and also applies to all processing of personal information of our clients, the end users of our products and services, potential clients or end-users, installers of our products, other product or services suppliers, insurers, property managers, or other relevant third parties (“you“) whose personal information we process for our business purposes. “personal information” means personal information as defined in POPI, being information about you or that may identify you. In this policy we explain your and our rights and obligations in respect of your personal information. We may change the terms of this policy if the law or our business processes require it. The latest version of this policy as available on our digital platforms will always apply.
We collect personal information about you from the following sources:
You have no obligation to provide any of the personal information requested by us. However, if you choose not to provide us with certain personal information, we may not be able to deal with your request, and/or provide you with the products or services that depend on our ability to collect, use, disclose or process, or which require, your personal information. We also may not be able to respond to your enquiry or instructions without your personal information.
We collect various categories of personal information depending on the reason for processing. The categories may (but will not necessarily) include:
We only process limited and relevant personal information for the following purposes and legal bases:
If you are a client or user of our products or services, we may contact you to provide information about our products or services. If you are not a client or user, we will only send you electronic direct marketing communications with consent. You may unsubscribe from any direct marketing at any time if you click on the unsubscribe link included in the communication or if you contact us at info@poweroptimal.com and request to unsubscribe. We will not send you any direct marketing if you unsubscribe but may still contact you for purposes of the agreement between us as part of our business relationship with you. We will not sell your personal information or provide it to third parties for their marketing purposes.
We will keep your personal information confidential and only share it with others in terms of this policy, if you consent to it, or if the law allows or requires us to share it. We may share your personal information if required for any of the purposes of processing as set out in clause 4 above and will typically share or disclose your personal information to:
If we engage third parties to process your personal information for us, these processors will be appointed in terms of a written agreement which will in effect require them to only process personal information in compliance with POPI and to use appropriate measures to ensure the confidentiality and security of it and comply with any other requirements set out in the agreement and required by POPI. We may share anonymised information with third parties. For the further avoidance of doubt, POPI does not apply to anonymised data.
You may only provide personal information of a third party to us, if you have received consent from the third party or if the law otherwise allows the sharing of the information for any of the purposes set out in clause 4. We will process all personal information received in accordance with this policy and you must inform the third party accordingly. You must ensure that you only share correct and updated personal information with us and inform us if the information becomes outdated.
Due to the nature of the products and services and our business purposes, we may from time to time need to transfer personal information to and from recipients in different countries and if we do, we will always do so in compliance with POPI. This expressly includes for purposes of cloud-storage. We will only transfer personal information to third parties in countries with adequate data protection laws or transfer it in terms of a written agreement with the recipient which imposes data protection requirements as required by POPI. Please note that when you transfer any personal information directly to a third party in another country, we are not responsible for that transfer and such transfer is not based on or protected by this policy.
We have implemented appropriate technical and organisational security measures in accordance with POPI, designed to protect personal information against accidental or unlawful destruction, loss, alteration, disclosure, access and other unlawful or unauthorised forms of processing. These for example include that all personal information provided to us through our websites is protected using Secure Sockets Layer protocols; we store information on cloud servers and use all reasonable endeavours to ensure that this is done securely; and any information stored in documents or on PowerOptimal systems is protected from unauthorised access by the use of a number of security procedures including user passwords. The internet is an open and often vulnerable system and the transfer of information via the internet is not completely secure. Although we will implement all reasonable measures to protect personal information, we cannot guarantee the security of your personal information that you transfer to us using the internet and you use the internet at your own risk.
You have the following rights in relation to your personal information, but note that they are not absolute and may be limited under POPI. This means we may not be able to honour your requests in all instances, but if the law allows or requires us to do so, we will:
Where you have provided consent for us to process your personal information, you may also withdraw your consent. Note however, we may continue to process your personal information if another legal justification exists for the processing despite the fact that you have withdrawn your consent. You can send any request or comment in respect of your privacy rights or this policy to info@poweroptimal.com
When you use our website, we automatically receive and record information on our server logs from your browser. This information may for example include browser type, language preference, referring site, the date and time of each visitor request, your location, IP address, cookie information and Google Analytics information. This is statistical data about browsing actions and patterns. We may also receive information about your general internet usage through a cookie file which is stored on your hard drive. Cookies enable us to improve our website and services, estimate our audience size and usage patterns, store information about preferences and recognise when you return to our website. In some instances, we may collect and store information about your location through cookies (other than when you share your location with us). We convert your IP address into a rough geo-location, and we may use location information to improve and personalise our website and services for you. You can set your web browser to refuse cookies, but if you do this you might not be able to enjoy the full use of the website or services and you may not be able to take advantage of certain promotions we may run. Please note that third parties may also use cookies, but we do not have access to, or control over them, and therefore cannot take responsibility for them.
Our digital platforms may include links to other apps or third party websites which do not fall under our supervision. We do not accept any responsibility for your privacy if you use these links or for the content of these sites or apps. We display these links to make it easier for you to find information about specific subjects. If you use or rely on these links, it is at your own risk.
We do not intentionally collect or use children’s personal information without the consent of a parent or guardian of the child. We may collect and/or process children’s personal information or special personal information as a result of our business relationship, but will only do so with consent or if otherwise allowed by POPI.
We take reasonable steps to ensure that we only process personal information for the period necessary for the purposes set out in this policy, including any period necessary to establish, exercise or defend any legal rights. We therefore retain personal information in accordance with the required retention periods in terms of any laws that require specific retention periods, or otherwise in terms of POPI or for legitimate business purposes. We may retain information indefinitely in a de-identified format for research and statistical purposes, which may include for example statistics of how you use the website and services.
We will report any security breach to the applicable regulatory authority in terms of POPI and to the data subjects whose personal information is involved in the breach. If you want to report any concerns about our privacy practices or if you suspect any breach regarding your personal information, please send an email to info@poweroptimal.com
If you want to raise any objection or have any queries about our privacy practices, you can contact our information officer at richard.fearon@poweroptimal.com or info@poweroptimal.com You also have the right to formally lodge a complaint as follows:
Law | Regulatory authority name | Contact details |
POPI | The Information Regulator | Website: https://inforegulator.org.za/ Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 Postal address: P.O. Box 31533, Braamfontein, Johannesburg, 2017 Complaints (complete form 5) General enquiries: enquiries@inforegulator.org.za |
Should you wish to request access to information or records owned, held by or otherwise under our control, please see our Promotion of Access to Information (PAIA) manual.
Please use the access request form to request access to information as provided in the PAIA manual.
Please see the PAIA Guide as provided by the Information Regulator to guide any person wishing to exercise their rights: